Shipping, Returns, Reprints & Customer-Supplied Artwork Policy

Black Print Studios produces custom print, design and finishing work based on the specifications, artwork and instructions provided by each customer. Because most products are custom-manufactured and have no resale value, the following policies apply to all orders placed with Black Print Studios unless otherwise agreed to in writing.

By submitting an order, artwork or payment to Black Print Studios, the customer acknowledges and agrees to the policies below.

Shipping Policy

Production and Turnaround Times

All production, completion, pickup and delivery timelines provided by Black Print Studios are estimates unless expressly stated otherwise in writing.

Black Print Studios will make commercially reasonable efforts to meet estimated turnaround times; however, production and delivery dates are not guaranteed.

Turnaround times may be affected by factors including, but not limited to:

Order quantity
Product type
Custom finishing
Artwork preparation
File revisions
Customer approval delays
Equipment issues
Material availability
Shipping carrier delays
Transportation interruptions
Weather
Circumstances beyond the reasonable control of Black Print Studios

Black Print Studios shall not be responsible for losses or damages resulting from delays in production, shipment or delivery except where otherwise required by law.

Rush Orders

Rush production is subject to availability and must be approved by Black Print Studios.

Acceptance of a rush order does not include artwork correction, file reconstruction, enhanced preflight, proofreading, QR-code testing or design services unless specifically included in the order.

Customers remain responsible for providing production-ready artwork, even when rush service has been requested.

Rush charges compensate for expedited scheduling, production and/or finishing and are non-refundable once production has begun.

Shipping and Delivery

Black Print Studios may determine the appropriate shipping or delivery method for an order unless another arrangement has been expressly agreed to in writing.

Shipping may be completed through Canada Post, UPS, FedEx, Purolator, local courier services or other delivery providers.

Once an order has been transferred to a third-party carrier, delivery timelines are subject to that carrier's service conditions.

Customers are responsible for providing a complete and accurate shipping address. Black Print Studios is not responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete customer-supplied delivery information.

Local Pickup

Local pickup may be available by appointment. Customers must wait for confirmation that an order is ready before attending for pickup.

Returns, Refunds, Reprints & Credits

Custom Orders Are Final Sale

All printed, decorated, fabricated, cut, finished, or otherwise customized products are produced specifically for the individual customer and generally have no resale value.

Accordingly, all custom orders are final sale and non-refundable, except where otherwise required by applicable law.

Cancellation requests must be made before production begins. Once artwork preparation, printing, manufacturing, cutting, finishing or other production has begun, the order cannot ordinarily be cancelled or refunded.

Reporting an Issue

Customers must notify Black Print Studios in writing of any alleged defect, shortage, damage or production discrepancy within 7 business days of receiving the order.

Claims should include photographs and any other information reasonably requested by Black Print Studios.

Failure to report an issue within 7 business days may be treated as acceptance of the order as delivered.

Verified Black Print Studios Production Errors

Where Black Print Studios determines that a production error was caused by Black Print Studios, the Company may provide, at its discretion:

A reprint
A replacement
An account credit

A cash refund is not the standard remedy for custom-produced products.

Black Print Studios reserves the right to inspect the affected products and may require some or all of the original order to be returned before approving a reprint, replacement or credit.

Products relating to an active claim should not be destroyed or discarded unless Black Print Studios provides written authorization.

Production Tolerances

Commercial printing and finishing processes are subject to reasonable manufacturing tolerances.

Minor variations may occur in:

Cutting
Registration
Folding
Scoring
Colour
Positioning
Finished dimensions
Edge appearance
Material thickness

Such reasonable production variations do not automatically constitute a manufacturing defect.

Customer-Supplied Artwork Policy

We Print the Artwork Supplied

Customers are responsible for ensuring that all files submitted to Black Print Studios are complete, accurate and suitable for the intended product.

Unless Black Print Studios has specifically been contracted to provide graphic design, artwork correction, file reconstruction or prepress services, customer-supplied artwork will be produced substantially as supplied.

Black Print Studios will not intentionally redesign, retouch, rewrite or otherwise alter the creative content of customer-supplied artwork without customer authorization.

This includes, but is not limited to:

Photographs
Logos
Text
Colours
Graphics
Layout
Branding
Contact information
QR codes
Barcodes

Customers should therefore carefully review all submitted artwork before approving production.

Technical Production Adjustments

Black Print Studios may make technical adjustments that are reasonably necessary to manufacture an order.

These may include:

Imposition
Rotation
Positioning
Scaling
Rasterization
File conversion
Colour-mode conversion
Adding production marks
Preparing files for equipment or finishing processes

These technical adjustments do not constitute graphic design or correction of the original artwork.

Performing a technical adjustment does not transfer responsibility for the quality or suitability of the customer's original artwork to Black Print Studios.

Customer Responsibility for File Quality

Customers are responsible for supplying artwork that meets the production requirements for the product being ordered.

Black Print Studios is not responsible for defects or undesirable results that originate in customer-supplied artwork.

Examples include, but are not limited to:

Low-resolution images
Pixelated or blurry images
Excessively compressed artwork
Artwork supplied at an incorrect size
Artwork supplied at an incorrect aspect ratio
Quality loss resulting from enlarging artwork
Quality or legibility issues resulting from substantially reducing artwork
Missing bleed
Insufficient bleed
Incorrect bleed
Missing safe areas
Incorrect margins
Missing crop marks where required
Incorrect crop marks
Missing trim information
Missing dielines
Incorrect dielines
Missing cut lines
Incorrect cut lines
Missing fold or crease lines
Artwork not prepared for custom contour cutting
Text or graphics positioned too close to a cut or trim line
Small or unreadable text
Low-resolution logos
Missing fonts
Incorrect fonts
Font substitution
Transparency issues
Flattening issues
Overprint issues
Layering issues
Incorrect colour profiles
Incorrect colour values
RGB artwork supplied for CMYK printing
Incorrect CMYK values
Incorrect RGB values
Incorrect K/black values
Incorrect spot colours
Spelling errors
Grammar errors
Incorrect phone numbers
Incorrect email addresses
Incorrect URLs
Incorrect dates
Incorrect pricing
Incorrect names
Other errors contained within customer-supplied artwork

A complimentary reprint, refund or credit will not ordinarily be provided where the finished product accurately reflects the customer-supplied artwork but the artwork itself was improperly prepared or unsuitable for the intended production method.

Artwork Size, Scaling & Resolution

Artwork should be prepared at or proportionally appropriate for the final intended print size.

Artwork displayed on a computer monitor, phone or tablet may appear substantially larger than the final printed product.

When artwork is substantially reduced, small elements such as:

QR codes
Barcodes
Fine text
Thin lines
Small photographs
Fine details

may become difficult to reproduce or use reliably in physical print.

Likewise, enlarging raster artwork beyond its appropriate resolution may result in visible pixelation, softness or loss of detail.

Black Print Studios is not responsible for quality loss caused by artwork that must be significantly enlarged or reduced to meet the customer's requested finished size.

Increasing the resolution setting of an existing low-resolution image does not recreate image detail that was absent from the original artwork.

Where image quality is important, customers should supply high-resolution artwork prepared for the intended finished dimensions.

Bleed, Safe Areas & Custom Cutting

Artwork that is intended to print to the edge of the finished product must include sufficient bleed.

For standard rectangular print products, bleed generally extends beyond the final trim line so normal cutting tolerances do not create unwanted white edges.

Products involving custom shapes or specialty finishing may require different file preparation.

This includes:

Custom contour cutting
Die cutting
Kiss cutting
Routing
Custom-shaped business cards
Custom labels
Custom signage
Other non-rectangular products

-For these products, standard rectangular bleed or crop marks may not be sufficient.

-Artwork must provide adequate image area beyond the actual custom cut path.

-Where applicable, customers must also provide an appropriate dieline or cut path.

Black Print Studios is not responsible for white edges, exposed substrate, clipped artwork, missing content or other finishing issues resulting from insufficient artwork beyond the required cut path.

If Black Print Studios must reconstruct, extend or create artwork to provide suitable bleed, additional prepress or design charges may apply.

QR Codes, Barcodes & Machine-Readable Graphics

Black Print Studios does not guarantee the functionality or scanability of customer-supplied QR codes, barcodes or other machine-readable graphics unless testing and verification have specifically been included in the order in writing.

Customers are responsible for ensuring that these elements have appropriate:

Physical size
Resolution
Contrast
Quiet space
Safe-area clearance
Colour
Placement

A QR code or barcode that successfully scans from a computer monitor or enlarged digital file may not necessarily scan once the artwork is reduced and physically printed.

Customers should ensure that QR codes and barcodes are appropriately sized for the final physical product.

Where Black Print Studios identifies an apparent concern, we may recommend an adjustment. However, failure to identify an issue during routine file preparation does not constitute a guarantee that customer-supplied QR codes, barcodes or similar elements will function.

Colour Reproduction

Computer monitors, mobile devices and tablets display colour using RGB light. Commercial printing generally reproduces colour using CMYK inks or toners.

For this reason, colours viewed on a screen cannot be guaranteed to exactly match the finished printed product.

Colour appearance may also vary depending on:

Paper
Cardstock
Coatings
Lamination
Printer
Ink or toner
Finishing
Lighting conditions
Colour profiles

Unless a specific colour-matching service has been purchased and confirmed in writing, Black Print Studios does not guarantee an exact colour match between:

A digital screen and printed output
RGB artwork and CMYK printing
Different printers
Different substrates
Different production processes
Previous orders and future reprints

Customers requiring specific brand colours should contact Black Print Studios before production to discuss available colour-matching options.

File Review & Preflight

Black Print Studios may perform a basic file review before production.

Any complimentary file review or automated preflight is intended only to identify obvious production concerns.

A standard file review is not:

A comprehensive design audit
A proofreading service
A spelling check
A resolution-enhancement service
A QR-code verification service
A barcode verification service
A colour certification service
A professional prepress reconstruction service

The acceptance of a customer file by Black Print Studios does not constitute confirmation that the file is free of errors or technically ideal for every element of the finished product.

Customers requiring artwork correction, reconstruction, bleed creation, resizing, colour adjustment, dieline creation or other production preparation should request professional design or prepress services before printing.

Additional charges may apply.

Proof Approval

Where Black Print Studios provides a digital or physical proof, the customer is responsible for reviewing the proof carefully before approving production.

Customers should verify:

Text
Spelling
Grammar
Names
Phone numbers
Email addresses
URLs
Dates
Prices
Images
Logos
Layout
Orientation
Finished size
Colours
Image placement
Margins
Bleed
Safe areas
Cut lines
QR codes
Barcodes
Quantities
All other visible content

Approval of a proof constitutes authorization for Black Print Studios to proceed with production.

Black Print Studios will not ordinarily provide a complimentary reprint, refund or credit for customer-originated errors that were present in artwork approved by the customer.

Digital proofs are intended primarily to confirm content and layout and are not an exact representation of physical colour, substrate or finishing unless expressly stated otherwise.

Customer File Errors & Reprints

Where a print problem originates from customer-supplied artwork rather than a Black Print Studios production error, the customer remains responsible for the cost of reproducing the order.

This includes issues resulting from:

Low resolution
Missing bleed
Incorrect dimensions
Incorrect colours
Missing dielines
Improper cut files
Small QR codes
Incorrect information
Spelling errors
Incorrect layout
Artwork improperly prepared for the selected finishing process

Black Print Studios may, at its discretion, offer:

Discounted reprinting
Artwork correction
Prepress services
File reconstruction
Account credit

Such assistance is provided solely at the discretion of Black Print Studios and does not constitute an admission of production error.

Black Print Studios Production Errors

The customer-artwork exclusions above do not apply where Black Print Studios determines that an issue was caused by a verified production error after receiving suitable production-ready artwork.

Examples may include:

Printing the incorrect approved file
Producing the incorrect quantity
Using the incorrect approved stock
Printing the incorrect side
Incorrect production orientation
Material departure from the approved finished dimensions
Verified cutting or finishing defects caused during production
Other verified manufacturing errors attributable to Black Print Studios

Where such an error is confirmed, Black Print Studios may provide a reprint, replacement or account credit in accordance with this policy.

Customer Authorization & Responsibility

By submitting artwork and approving an order for production, the customer confirms that:

They have reviewed the artwork.
The information contained in the artwork is accurate.
They have the legal right to reproduce the supplied artwork.
The artwork has been prepared appropriately for the product being ordered.
They understand that screen colours may differ from printed colours.
They understand that resizing artwork may affect small details, photographs, text, QR codes and other elements.
They accept responsibility for customer-supplied file errors.

8. They agree to the Shipping, Return, Reprint and Customer-Supplied Artwork policies of Black Print Studios.

Black Print Studios reserves the right to refuse production of artwork that it reasonably believes may violate applicable law, intellectual-property rights or Company policies.