Terms & Conditions

Acceptance of Terms of Usage

These Terms of Usage govern your access and use of this Site. By accessing or using this site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.

 

Black Print Studios reserves the right to make changes to this Site and these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.

 

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.

General

All the terms and conditions and/or any transactions occurring online at www.printfast.ca or by phone are subject to the laws of the State of Ontario. Black Print Studios is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.  The tools available on http://blackprintstudios.ca to create a document is the property of Black Print Studios and its affiliated companies. The Buyer’s order shall be deemed an acceptance of the Seller's terms.  The Terms and conditions shall in all respects be governed by Canadian law.

 

Reservations

All orders are subject to acceptance by Black Print Studios. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.

Printing & Cutting

All products are "gang printed". Black Print Studios will reproduce colour from digital layouts as closely as possible but cannot exactly match colour and density because of limitations in the printing process, as well as neighbouring image ink requirements. The accuracy of each colour reproduction is guaranteed to be within 85-90% of the press match proof we offer. We accept no responsibility for colour variations between submitted images and the actual artwork or product they represent. Any jobs that require emboss, foil stamping, Spot UV, Lamination or die-cutting can vary up to a 1/8th an inch.

All files must have a 1/4" bleed all around. A $15 fee may be charged to create a bleed if it has not been incorporated in your files. This fee is solely at our discretion.

Critical type or images must be at least 1/4" from the edge of the card. Black Print Studios is not responsible for type, art or images that are cut off if these guidelines are not followed. Furthermore, it is strongly suggested that you do not use a thin border around your layouts. This may cause an uneven frame around your card. If you desire to have a border, it should be at least 1/4" thick.

Large Format Signs/Banners

Please be aware that the corrugated flute structure on our Coroplast Signs results in a very subtle linear effect (faint lines) on the product's surface.

 

Our banners, signs and car magnets are produced using wide-format inkjet technology in 300dpi. This print technology is not comparable to offset litho printing. The viewing distance for most signage is designed for viewing from a minimum of 8 feet or more. Small texts and elements may not be printed properly.

 

Turnaround

Our posted turnaround times begin only after an order has been put into production. Orders are moved to production only when the following conditions have been met:

 

1. An order has been placed online,

2. All files have been correctly submitted,

3. If applicable, the customer has approved the online proof and has given the go-ahead to proceed with production, 

4. Payment information has been provided and paid.

 

Please note that our cut-off for standard products is 10:00 am EST Monday to Friday. Saturday, Sunday and statutory holidays are not considered as business days. All orders are standard 2-5 business days turnaround time unless otherwise stated. Shipping and transit time is not included in the turnaround time.

 

Production will begin the following day for orders received after this time. The printing and pre-press process involves equipment that is subject to malfunctions and/or equipment failure. Black Print Studios will always do everything in our power to make sure that any production problems do not delay your order. However, please note that all production and delivery times are not contractual, and no turnaround time can be guaranteed. No verbal or written correspondence can change that. Please try to plan date sensitive materials timely.

 

Paper

Please note there can be tolerances in thicknesses in a paper by up to 1pt.

 

PDF Proofs

Files are checked on a first-come-first-served basis. If a PDF proof is requested, it can take up to around 24 hours before your files are checked due to the volume of orders we receive. If your files are set up correctly you will receive an e-mail with a link to your on-line proofs. PDF proofs are meant to check for layout only and not meant to check colours. We also suggest that if your job is colour critical, you purchase a press match proof. This proof costs $7.50. Please keep in mind that while we will try our best to match proofs, we do not guarantee colour matching.

 

PDF proofs will not be sent out for the following formats: PSD, TIF, JPG, BMP, GIF, PCX, PNG, PDF. These formats are flattened where images and fonts will not change. Customers will not be notified, and production will start on these orders immediately.

 

Colour Matching and Proofs

To ensure proper colour matching customers must purchase a press match proof. Customer supplied proofs are not acceptable as they are not calibrated to our presses. Jobs without proofs will be printed following industry standards. Because of differences in equipment, processing, proofing substrates, paper, inks, pigments, and other conditions between colour proofing and production pressroom operations, a reasonable variation in colour between colour proofs and completed job shall constitute acceptable delivery. Please note that your monitor's calibration affects what you see on your screen. The colours on the printed products may differ from what you see on your screen.

 

Black Print Studios use different technologies and equipment (Digital, inkjet, letterpress, sheetfed offset, web offset, flexo, screen, foil, thermal) for printing. Depending on the quantity, turnaround time, stock selection and availability the process may vary and cause colour variation. If your print project is colour critical please contact us to discuss your order

 

Inkjet-printed large-format orders such as banners, signs, roll-ups, stand banners, corrugated signs, magnets, posters, and foam boards use print technology not compatible to offset litho printing. The viewing distance for most signage is designed for viewing a minimum distance of 8 feet or more. Please keep in mind that while we will try our best to match proofs, we do not guarantee colour matching.

 

 

Returns

Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned.

 

 

Credit Card

If the Buyer's credit card is declined, Black Print Studios will not process the Buyer’s order. If the order is shipped and the Buyer's account becomes delinquent, the Buyer agrees to pay a monthly finance charge of 2% (annual percentage rate of 24%) on the unpaid balance. If an account goes beyond the payment term's due date, unless specific arrangements are made, future purchases will require advance payment. If Black Print Studios must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs.

 

Warranty

Black Print Studios neither makes any explicit warranty nor implies or accepts any responsibility other than possible replacement of the products that Buyer is buying. Black Print Studios may but does not guarantee the replacement of the defective product or credit of the amount of the purchase price.

 

Shipping

Black Print Studios will arrange for shipping with the courier on behalf of the buyer.  The Buyer will be fully responsible for the shipping and handling cost. We do not ship to PO boxes. The customer is responsible to provide the right shipping address. Black Print Studios will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping courier. Black Print Studios will not be responsible for returned, wrong address or non-pickup orders. Your shipping charge includes a $100.00 (CAD) insurance value. If you would like to purchase additional insurance for your shipment, please contact customer service. The cost is $3.50 for each $100.00.

Limitation of Liability

Black Print Studios will not be liable in contract or tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or nonperformance of our obligations.  Black Print Studios shall not be liable to anyone for any kind of financial loss, cost, expenses, damages and/or other economic damages.  The Buyer agrees that the Buyer will not hold Black Print Studios responsible for any loss, cost, expense, and damages (including legal costs) on account of any manner of claims, demands, actions, and proceedings that may be instituted against Black Print Studios and its affiliated companies on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous or invades any person's right to privacy or other personal rights.

Cancellations and Refunds:

Printing

Black Print Studios and its affiliated companies will not refund any money for the orders that were cancelled after the order was being processed (Order status: In Production). However, a store credit may issue if the order can be cancelled (Subject to approval; not guaranteed).

Designing/labour

Due to the custom nature of this work, Black Print Studios does not issue refunds for any reason. Please note un-completed orders or work in progress orders may be partially refunded. Subject to approval.